What is Pebbells?

Pebbells offers you a selection of luxury brands at exclusive prices. Tired of missing incredible deals from US stores because they don't ship to Latin America and the Caribbean ? Say goodbye to trade barriers and hello to Pebbells™, your Gateway to Seamless Cross-Border Shopping!

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Seamless Cross-Border Shopping and Shipping Experience

  • SHIP FROM U.S. TO YOUR HOME ADDRESS

    We ship to your home in Latin America and the Caribbean. As trusted partners of major Fashion Brands, we Guarantee that your Purchases arrive Directly to your Address locker in US.

  • MANAGED INTERNATIONAL SHOPPING

    We make your shopping simple, reliable, and transparent - backed by years of experience shipping from the United States to Latin America and the Caribbean. Every order is carefully prepared and shipped through trusted carriers with detailed oversight from dispatch to delivery.

  • EXCLUSIVE DISCOUNTS

    Pebbells is an Online Store dedicated to product procurement specifically for customers in Latin America and the Caribbean. Each item is carefully selected, priced, and sold directly by Pebbells from our brand partners - never sourced from third-party sellers or marketplaces, ensuring Authenticity, Consistency, and Brand integrity.
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How to Buy - The Pebbells Journey

Follow these simple steps to get your favorite brands:

  1. REGISTER for FREE & unlock access to special offers.
  2. SHOP Curated Global Brands
  3. ORDER Verification & Preparation
  4. We MANAGE your international shipping to your locker in US.
  5. RECEIVE emails with discount and best prices between markets.

SHOP BY COLLECTION

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FREQUENTLY ASKED QUESTIONS

About Pebbells

What is Pebbells?

Pebbells is a U.S.-based retailer that curates and procures authentic fashion, beauty, and lifestyle products for customers in Latin America and the Caribbean — often at discounts of up to 70% off U.S. retail prices.

Is Pebbells a marketplace?

No. Pebbells is not a marketplace. We are a retailer — we source, curate, and sell products directly to our customers. We do not list third-party sellers or allow outside vendors to sell on our platform.

The Pebbells Journey™

What is The Pebbells Journey™?

The Pebbells Journey™ is our step-by-step shopping and delivery experience designed to bring authentic U.S. products to customers in Latin America and the Caribbean in a simple and reliable way.

Your Journey Includes:

1. Register for Free

Create your Pebbells account to access exclusive offers and automatic entry into the Pebbells Monthly Luxury Giveaway Drawing.

2. Shop U.S. Products

Browse authentic products curated and sold directly by Pebbells — often at
discounts of up to 70% off.

3. Ship to Miami (Free)

Your order is securely packaged and shipped from the United States to your
Miami shipping address at no cost.

4. Your Shipping Provider (Casillero)

Once your package arrives in Miami, your shipping provider receives it,
prepares it for export, and manages international shipping.

5. Delivery to You

Your shipping provider completes delivery in your country, offering options
such as pickup or home delivery.

You will receive helpful email updates throughout each
stage of The Pebbells Journey™ so you can follow your order with confidence.

For complete details on shipping, delivery timelines,
and responsibilities, please review our Shipping Policy.

Accounts, Registration & Monthly Luxury Giveaway

Do I need an account to shop?

No, you don't need an account to shop, but we recommend it. However, creating a free account is strongly recommended. It allows you to receive journey updates, access exclusive offers, and participate in promotions.

What is the Pebbells Monthly Luxury Giveaway Drawing?

By registering for a free Pebbells account, you are automatically entered into the Pebbells Monthly Luxury Giveaway Drawing. No purchase is required. Full terms and eligibility rules are available on our
website.

Payments & Pricing

What payment methods do you accept?

We accept major credit cards, debit cards, and secure online payment methods.
Additional payment options may be added over time.

All payments made on Pebbells are for product purchases only, including free shipping to your Miami shipping address.

Any international shipping or import-related charges are handled separately by your shipping provider.

Shipping & Delivery

Where do you ship?

Orders
are shipped from the United States to your Miami shipping address. From there, your trusted shipping provider (casillero) handles delivery to your country.

If you don’t already have a Miami shipping address, we’re happy to help you set one up at no cost — simply contact our team and we’ll guide you through the process.

Do you ship directly to my country?

Yes. Pebbells supports international
delivery through trusted Miami-based shipping providers (casilleros). We work
closely with your chosen provider to help ensure your order is received, processed, and delivered to you smoothly.

We are currently serving customers in Latin America and the Caribbean.

How long does delivery take?

Estimated delivery time from the time the order is placed to delivery  is estimated at  15–25 days, depending on your shipping
provider, customs processing, and local delivery conditions.

Who handles international shipping?

International shipping is managed by trusted Miami-based partners that specialize exclusively in serving customers across Latin America. With years of experience, they are highly familiar with customs requirements, import regulations, and efficient delivery methods in your country.

Once your package arrives at your Miami shipping address, your selected provider manages export processing, customs clearance, and final delivery.

Pebbells works in close coordination with these partners and stands behind the process to help ensure a smooth and reliable delivery experience.

What costs does Pebbells include?

✔ Product price

✔ Free shipping to your Miami shipping address

What costs are handled by my shipping provider?

Your shipping provider may charge separately for:

  • International shipping
  • Customs duties and taxes
  • Import fees
  • Local delivery or pickup

These charges are determined by your provider and are
paid directly to them.

How do I track my order?

You will receive automatic email updates throughout The Pebbells Journey™, keeping you informed at every stage — from shipment within the United States to arrival at your Miami shipping address and
through final delivery in your country.

Pebbells stays actively involved throughout the process, working
closely with our trusted shipping partners to help ensure your order is
delivered smoothly and reliably to your door.

Does Pebbells insure shipments?

Once your package arrives at your Miami shipping address, your shipping provider manages the next stage of delivery. Pebbells remains involved and available to assist throughout the process to help ensure a smooth and reliable experience.

Customs & Compliance

Who handles customs processing?

Your shipping provider (casillero) manages customs clearance, documentation, and compliance in your country.

What import rules apply?

Import duties, taxes, and regulations are determined by your country and your shipping provider.

Returns, Refunds, Credits & Exchanges

What is your return policy?

Eligible items may be returned within 45 days of the shipping date, subject to approval and inspection. Depending on item condition and eligibility, returns may result in a refund, store credit, or exchange.

What condition must items be in to qualify for a return?

Items must be unused and returned in their original condition with all packaging and accessories included.

How do I start a return?

To initiate a return, contact:
support@pebbells.com

Please include:

  • Order number
  • Full name
  • Email used for the order
  • Reason for return
  • Photos (required for damaged or defective items)

Who pays for return shipping?

Customers are responsible for return shipping costs. Our team will assist in coordinating the most secure and efficient return option based on your location.

Are shipping fees, duties, or taxes refundable?

No. Shipping fees, customs duties, taxes, and other import-related charges are non-refundable.

When will I receive my refund?

Once your return is received and reviewed, refunds are processed to your original payment method. Processing times may vary. For full details, please review our Return Policy.

Damaged, Defective, or Incorrect Items

What if my item arrives damaged or incorrect?

Please contact us right away at customerservice@pebbells.com with photos, and our team will assist you in resolving the issue as quickly as possible.

Order Changes & Cancellations

Can I cancel or modify my order after checkout?

Orders are processed quickly and may not be cancellable or modifiable once placed. Contact Customer Service as soon as possible for assistance.

 

Customer Support

How can I contact Pebbells?

Our Customer Service Team is happy to assist you with orders, shipping, returns, and general questions.

Email: support@pebbells.com
WhatsApp: +593 096 967 3353

Exclusive Offers and Loyalty

How do I receive special offers?

Register for a free account and sign up for email updates to receive exclusive promotions and early access.

Is there a loyalty or VIP program?

A Pebbells VIP Loyalty Program is coming soon. Details will be announced via email.

Are the products authentic and original?

Yes. All products sold by Pebbells are new and 100% authentic. We source directly from brands, authorized distributors, and trusted partners in the United States. Every item is carefully reviewed to meet our authenticity and quality standards.